Here’s a Shipping and Return Policy for your eCommerce website under Tulsi Textile:

Shipping

At Tulsi Textile, we strive to provide a smooth and transparent shopping experience for our customers. Please review our shipping and return policy for detailed information on how we handle deliveries and product returns.

Shipping Policy

1. Shipping Locations

We currently ship our products across all locations within India. At this time, we do not offer international shipping.

2. Shipping Charges

• Free Standard Shipping: We offer free shipping on all orders above ₹500..
• Expedited shipping options may be available at an additional cost.

3. Order Processing Time

• Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.
• Once your order is processed, you will receive a shipment confirmation email with tracking details.

4. Delivery Time

• Standard Shipping: Delivery typically takes 5-7 business days from the date of shipment.
• Delivery times may vary based on your location and other unforeseen circumstances, such as weather conditions or courier delays.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can track the progress of your shipment using the courier’s tracking tool.

Return Policy

We at Tulsi Textile take great care in providing you with high-quality products. If you are not satisfied with your purchase, you may be eligible for a return or exchange under the following conditions:

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.
• The product must be unused, unwashed, and in its original packaging with all tags and labels intact.
• Only items purchased directly from our website (www.tulsitextile.in) are eligible for returns.

2. Non-Returnable Items

• Customized products, clearance items, and gift cards are non-returnable.
• Products with obvious signs of use, damage, or wear will not be accepted for return.

3. Return Process

• To initiate a return, contact our customer support at info@tulsitextile.in or call us at +91 991-734-5266.
• Once your return request is approved, we will provide instructions on how to send the item back to us.
• Please ensure the product is properly packaged to prevent damage during return shipping.

4. Refunds

• After we receive and inspect the returned item, we will process your refund within 7 business days.
• Refunds will be credited to the original method of payment. You will receive a confirmation email once the refund has been processed.
• Shipping fees are non-refundable unless the return is due to a shipping error or a defective product.

5. Exchanges

• If you wish to exchange an item for a different size or color, follow the same return process mentioned above. Once we receive your return, we will process the exchange based on availability.
• If the desired item is out of stock, you can choose to receive a refund or store credit.

6. Return Shipping Costs

• If the return is due to our error (e.g., you received the wrong product or a defective item), we will cover the return shipping cost.
• For all other returns, customers are responsible for return shipping costs.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact Us

If you have any questions or need further assistance with your order, please reach out to us at:

Tulsi Textile
Pillar No. 96, New Arya Nagar,
Pilkhuwa, Uttar Pradesh 245304
Phone: +91 991-734-5266
Email: info@tulsitextile.in